refund & returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to Kenko with all accessories supplied and – if reasonably possible – in its original condition and packaging.

A return can be registered by means of the return form, which is at the bottom of our homepage. The product may be returned including a copy of the invoice, or may be sent to: Kenkô Skincare stating the invoice number

We will refund the order amount due within 14 days after registration of the return, provided the product has already been returned in good order.